​​​​​​​NEC SV Online Support

  • for the SV terminals reference sheet, please clickhere.
  • for the univerge interactive demo, please click here.

 SV FAQ

NEC SV8100 Admin Features w/VM00
Deleting a pass code:
1. From any phone with administrator rights (usually ext. 101)
2. Press Message button
3. Press MORE or >>>>
4. Press MGR
5. Press CHMB
6. Listen to voice prompts
7. Hang up when finished

Reset a mailbox to new:
1. From any phone with administrator rights (usually ext. 101)
2. Press Voicemail button
3. Press MORE or >>>>
4. Press MGR
5. Press SUB or SUBS (for subscribers)
6. Listen to voice prompts to delete mailbox
7. Hang up when finished

Change auto attendant script / Switching between holiday or standard greetings:
1. From any phone with administrator rights (usually ext. 101)
2. Press 190
3. Press MORE or >>>>
4. Press MGR
5. Press GREET
6. Listen to voice prompts
7. Hang up when finished

Speed Dials:
1. Press Speaker
2. Dial 753 (system) 754 (group) or 755 (station)
3. Dial storage code number 1 – 0 for station, 000 through 999 for system
4. Dial the access code (i.e. 9) if required
5. Dial telephone number you want to store (up to 24 digits)
6. Press Hold
7. Enter the name associated with the speed dialing number
8. Press Hold
9. Press the speaker key to hang up.
Note: To enter a pause, pres MIC. To store a Flash, press Recall. # = space. You will need this if you need a letter that is on the same number key.
## will put a space between names. Conf = Delete last space
Exit – Clears all the entries from the point of the flashing cursor and to the right.

To program your extension name:
1. Press the Speaker key
2. Dial 700 or 200
3. Press the Hold key if you are changing your ext or for another ext dial that ext #
4. Enter the new name
5. Press the Hold key
6. Press the speaker key to hang up.
Note: The name will not change on that ext until the handset is lifted up after the change has been made.
Change Time:
1. Press the Speaker key
2. Dial 728
3. Dial two digits for the hour (24 hour clock, 13 = 1:00 PM)
4. Dial two digits for the minutes (00~59)
5. Press Speaker to hang up

To change how intercom calls ring your extension:
1. Press the speaker key or lift the handset
2. Dial 723 to have calls ring your extension.    -OR-
3. Dial 721 to have calls voice announce to your extension.

To change the pitch of your incoming ring (multiline terminal only):
1. Press the Speaker key
2. Dial 720
3. Dial 1 to change ringing for Intercom calls    -OR-
 Dial 2 to change ringing for trunk calls.
4. Select the Pitch (1~8)
5. Press Speaker to hang up.

To adjust the volume of your ring:
1. Press the Speaker key
2. Dial 729
3. Press the Up and Down arrow keys to adjust the volume

Need to print a DESI template?  Go here.

​ACCESSING YOUR VOICEMAIL BOX
How to access (log on to) your voicemail from your extension:
1. Press the VMsg soft key
2. (Optional) Lift the handset
3. Enter your security code if requested
How to access (log on to) your voicemail from another extension in the office:
1. From any extension, lift the handset
2. Dial 200 or 700
3. Enter your extension number when requested
4. Enter your security code if requested
How to access (log on to) your voicemail from outside the office:
1. Call your main line or backdoor line
2. If the voicemail answers, press # and enter your three-digit extension number
--or--
2. If a live attendant answers, have them press HOLD and dial 200 or 700 and hang up;
when you hear the main menu, press # and enter your three-digit extensionnumber
3. Enter your security code if requested

How to change your security code:
1. Access (log on to) your mailbox
2. Dial O P (67) for mailbox Options
3. Dial S (7) for Security code
4. Enter new code of four digits
5. To require that your security code be entered when you are accessing voicemail from your office telephone, press 7, otherwise press 6. (If you press 6, then you won’t have to enter the security code when you are at your desk; if you are checking voicemail from outside the office, or from another extension in the office, your security code will be required.)
6. Listen to prompts: if Correct press C (2); if Incorrect press I (4) and follow prompts


Phone:  281-350-6048
Fax:  855-350-6048
Email:  customerservice@creativecabling.net
Get Quote

Authorized NEC Dealer

Phone:  281-350-6048
Fax:  855-350-6048
Email:  customerservice@creativecabling.net
Get Quote

​​​Downloading Ring Tones and Music on Hold to a DT7XX IP terminal.

Choose an audio clip from the web or CD and use audio editing software to convert the audio sample into the specifications listed below.
Ring Tone - Format, File Formate - .wav, Bit Rate - 64K, Audio Sample Size - 8bit Channel - Mono, Audio Sample Rate - 8kHz/16, Audio Format - CCITT u-law , File Size - 256Kbytes or under
Ring Tone Upload Procedure:
1.    Save converted ring tone (Format above) into a local directory on PC
2.    Start TFTP/FTP on PC
3.    Point TFTP/FTP to saved ring file
4.    Terminal Web login or Menu Button
a.    Setting
b.    Download
c.    Protocol (TFTP/FTP)
d.    Download Address (IP of TFTP/FTP)
e.    Download Files
f.     Ring Tone (Download Tone 1,2,3)
g.    Enter Name of File then Execute

Terminal Ring Tone Setting
1. Terminal Web login or Menu Button
a. Setting
b. User Setting
c. Incoming Call
d. Ring Tone
e. Internal Call
f. Download (select download 1,2,or 3)
*NOTE: if download failed verify file type, format size and address are correct
MOH Tone Format, File Format - .wav, CCITT u-law, Audio Sample Rate - 8KHz, Audio Sample Size - 8Bit, Audio Channel - mono, File Size - 256Kbytes or under
MOH Upload Procedure
1.    Save converted ring tone (Format above) into a local directory on PC
2.    Start TFTP/FTP on PC
3.    Point TFTP/FTP to saved ring file
4.    Terminal Web login or Menu Button
a.    Setting
b.    Download
c.    Protocol (TFTP/FTP)
d.    Download Address (IP of TFTP/FTP)
e.    Download Files
f.     Hold Music
g.    Enter Name of File then Execute
*NOTE: if download failed verify file type, format size and address are correct

Terminal MOH Setting
1. Terminal Web login or Menu Button
g. Setting
h. User Setting
i. Talk
j. Hold Music
k. Download
* Note: You can use Windows Player to convert audio formats.

1. Start - Programs - Accessories - Entertainment - Sound Recorder
2. File - Open - (choose wave saved .wav file)
3. File - Properties - Convert Now - (Select Format and Attributes)
*Note: Sound editing software maybe required to edit file size when to large or audio levels in playback is distorted after file conversion.

 *Cable Management   *Business Phones   *SIP Services

Content copyright 2015. Creative Cabling. All rights reserved.

How to listen to your Voicemail messages:
1. Access (log on to) your mailbox
2. Press L (5) to Listen to the first message
3. When done, press D (3) to Delete the message, or S A (72) to Save (Archive) the message
4. Press L (5) to Listen to the next message
5. Repeat steps 3 and 4 until done, then hang up
How to forward a message in your mailbox to another mailbox:
1. While listening to a message, dial M F (63) for Message Forward
2. Record a comment at the tone, press # when done recording. Or, just press # to skip the comment
3. Enter the mailbox number to receive the message, then press # to send the message
4. (optional) Repeat step 3 to forward the message to additional mailboxes
5. Press # to exit and hang up
How to back up 5 seconds while listening to a message:
1. While listening to a message, dial B (2) to Back up 5 seconds or B B (22) to go back to the beginning
How to skip ahead 5 seconds while listening to a message:
1. While listening to a message, dial G (4) to Go ahead 5 seconds
How to hear the time and date a message was left:
1. While listening to a message, dial T I (84) for Time
How to have the voicemail automatically give the time and date of your messages:
1. Access (log on to) your mailbox
2. Dial OP (67) for mailbox Options
3. Dial AT (28) for Auto-Time stamp
4. Dial O (6) to turn On
How to transfer an outside caller to a co-worker’s voicemail:
1. While on call, press Transfer
2. Press the VMsg soft key
3. Press the person’s hotline key  --or--
3. Dial the person’s three-digit extension number
4. Hang up
How to leave a message for another extension:
1. Lift the handset and dial the person’s three-digit extension number   --or--
1. Lift handset and press the person’s hotline key
2. Press the VMsg soft key
3. You will hear the greeting; record your message after the tone 
How to send a message to any mailbox:
1. Access (log on to) your mailbox
2. Dial R S (77) to Record and Send
3. Record your message after the tone and press # when done recording
4. Enter the mailbox number to receive the message, press # when done
5. Hang up
How to record your greeting in your mailbox:
1. Access (log on to) your mailbox
2. Dial G (4) for Greeting
3. Enter 1, 2 or 3 to select the active greeting
4. Dial R (7) to Record, press # when done recording
5. (Optional) Dial L (5) to Listen, press # when done listening
How to record your name in your mailbox:
1. Access (log on to) your mailbox
2. Dial R N (76) to Record Name
3. Press R (7) to Record
4. Begin recording at tone, press # when done recording
5. (Optional) Dial L (5) to Listen, press # when done listening

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